GRANT & WEBER has developed a comprehensive solution to meet the needs of our clients in this digital age. Our agency has recently put more emphasis in analytics, giving us the ability to forecast the best opportunities to touch accounts at the most opportune time to increase the probability of payment. These procedures, accompanied by our dedicated credit union collection staff, improve our recovery percentage and add more dollars to your bottom-line.
We specialize in Pre-Charge off Account Management services handled as a first party extended business office. As well as, asset recovery collection services as a third party collection agency. Our dedicated credit union staff have proven to lower delinquency, reduce and recover losses, and maximize return for our clients. Our agents do this by creating professional connections with your members because they speak in industry specific terminology, and understand all of the loans products offered by the financial institution. The representatives at GRANT & WEBER are highly trained so that they will effectively communicate with your members and create a low stress environment that is focused on member satisfaction and is compliant with all regulatory and legislative guidelines.
We maintain the highest standards of physical and technological security. We routinely undergo SSAE18 Service Audit’s and have numerous protocols in place to ensure our data is protected to the highest level. All of our technology is managed by our internal staff and is not outsourced. Additionally, our compliance department works with our management and legal teams to oversee and ensure that staff adheres to all state and federal guidelines for our services.
Utilizes the most up-to-date tools for its skip-tracing and credit reporting functions. Our agents verify member contact information through online search engines, Accurint, Lexis Nexis, and CLEAR. CLEAR is the most robust skip tracing tool in the industry. Providing our agents with a wealth of information as it aggregates live data from utility searches, social security tracking, on-line property searches, voter registration records and thorough phone directories. All skip tracing activity is tracked and managed by result code driven workflow rules. Any new contact information that is obtained by GRANT & WEBER can be directly reported back to a client’s core system.
GRANT & WEBER has proudly been a partner of Temenos since 2011. The GRANT & WEBER connector is designed to allow financial institutions to take advantage of both Pre-Charge Off Account management and Charge off Collections directly in the Temenos Collection and Recovery modules. These technologies provide the latest in advanced collection solutions. Allowing us to interface with clients to upload referrals, track activities, produce business intelligence reporting, and permit secure access for clients to view specific account related information.